NEURATRON SUPPORT

Unexpected Behaviour - Installation

Questions and Answers

I was able to scan with my previous version of PhotoScore but now I have upgraded to version 4 I can no longer scan.

Version 4 provides several interfaces to your scanner. Select File -> Scanner Setup.. to display these interfaces. By selecting TWAIN you will be using your previous interface.

Why can't I use my scanner with PhotoScore for Mac?

PhotoScore 1.86 and below; You must use a TWAIN scanner driver to scan directly into PhotoScore. If you do not have one, contact your scanner manufacturer to see whether one is available. If it is not, you will need to scan and save PICT files from the software that came with your scanner. PhotoScore can open these (use Open from the File menu), and treat them just as if they had been directly scanned in.

PhotoScore 2 & 3; It is highly recommended that you upgrade to at least PhotoScore v2.10 if you have not already done so.

Mac OS 8.6/9 users; You must use a TWAIN scanner driver to scan directly into PhotoScore. If you do not have one, contact your scanner manufacturer to see whether one is available. If it is not, you will need to scan and save TIFF files from the software that came with your scanner. PhotoScore can open these (use Open from the File menu), and treat them just as if they had been directly scanned in.

Mac OS X users; Mac OS X 10.1.2 and below does not support scanning with TWAIN drivers. It is therefore necessary to scan and save TIFF files from the software that came with your scanner. PhotoScore can open these (use Open from the File menu), and treat them just as if they had been directly scanned in. Mac OS 10.1.3 and above support scanning with TWAIN drivers. However they must be Mac OS X TWAIN drivers - Classic drivers will not work. Please check your scanner manufacturer's website if one is not included on your scanner's installation disk. At least v2.10 of PhotoScore is necessary to make use of them.

PhotoScore 4; You need an up-to-date Mac OS X TWAIN driver for your scanner to scan directly into PhotoScore. If you intend to use the Automatic or PhotoScore scanning interfaces, the driver additionally needs to support Mac OS X Image Capture (ICA). If you do not have a Mac OS X TWAIN driver, visit your scanner manufacturer’s website to see whether one is available. If one is not, you will need to scan and save TIFF files using the software that came with your scanner. PhotoScore can open these (use Open from the File menu), and treat them just as if they had been scanned in directly.

Why do PhotoScore for Mac windows not redraw properly after scanning with Epson scanners?

There appears to be a bug in some Epson scanner drivers that causes this to happen after scanning into PhotoScore and other applications. PhotoScore v2.10 and above offers a solution to this problem, so it recommended that you upgrade to this. Another solution is to close the Epson scanner driver window and everything should return to normal.

I am scanning over a network, and cannot use TWAIN drivers from my machine. What do I do?

TYou will need to scan from the computer connected to the scanner, and save a 256 shades of gray (also called 8-bit grayscale or b/w photo) BMP, TIFF or PICT file (whichever can be opened by your version of PhotoScore, although TIFF files tend to take up less space). Using Open from the File menu reads this file into PhotoScore, just as if you had scanned it in.

Why do I get poor results from a clear piece of music?

The following may help to improve the accuracy:

1) Line the page up in the scanner as straight as possible.

2) Check that Make scans level is selected in the Scanning tab of the PhotoScore preferences.

3) When scanning from books, try to keep the page being scanned as flat as possible. This will help prevent dark shadows (from where the page curves) interfering with music on the page, which can cause recognition problems.

4) If the scanned score contains little or no appoggiatura or cue notes (small noteheads), try switching Appoggiatura and cue notes off in the Reading tab of the PhotoScore preferences.

5) If you have exhausted all other options, try switching Advanced rhythm and tuplet correction off in the Reading tab of the PhotoScore preferences. NOTE: This feature generally significantly improves accuracy and is required for tuplet recognition. However, it occasionally causes omission of rests, dots and flags.

If using the TWAIN scanning interface (or PhotoScore 1, 2, or 3):

6) In general, ensure you are scanning in 256 shades of gray - also called 'b/w photo', 'grayscale' or '8-bit gray'. However, with some scanners you may achieve better results by scanning in 2 colors - also called 'b/w drawing', or '1-bit gray' - and manually adjusting the brightness setting so that there are no broken lines or smudged objects.

7) If you are scanning in grayscale, but find that the image is ending up too light (e.g. lines are broken) or too dark (e.g. objects are merging together), try scanning in black & white (also called 'b/w drawing', '2 colors', or '1-bit') and adjusting the brightness of the image.

8) Make sure you are scanning at an appropriate resolution (between 200 and 400dpi) - see right for details of resolutions for different staff sizes. Scanning at resolutions both too low and too high can dramatically affect results.

9) Ensure that the Scaling feature is not turned on (if it exists), or is set to 100%. Otherwise the image could be scanned into PhotoScore at an inappropriate resolution.